Preparing grievance history

Grievance History

Ticket timeline

PS

Grievance tickets

Ticket cards with status timeline, admin response preview, and escalation placeholders.

In ReviewGRV-1024Transport

Route timing concern

Submitted 21 May. Admin response: transport desk is reviewing route timing.

Submitted

Parent submitted ticket.

In Review

Assigned to admin office.

ResolvedGRV-1017Fees

Receipt correction

Submitted 12 May. Admin response: corrected receipt preview available.

Resolved

Fee office closed the ticket.

EscalatedGRV-1009CommunicationEscalation

Delayed response

Submitted 5 May. Escalation indicator: senior admin review placeholder.

Escalated

Response SLA exceeded in preview.

Admin response

Senior admin response preview pending.