Case Management

Counsellor Workflow Panel

Counsellor CRM dashboard for assigned absentee cases, call history, parent interaction timeline, remarks, critical cases, unresolved cases, and scheduled callbacks.

Today
36

Assigned Cases

Logged
128

Call History

Urgent
9

Critical Cases

Next
14

Scheduled Callbacks

Assigned Absentee Cases

RV
Rohan Verma

Parent unreachable, 4 repeated absences

Critical
MK
Mira Kapoor

Medical reason captured, proof pending

Callback
AS
Aarav Sharma

Transport issue routed to admin

Open

Parent Interaction Timeline

Call attempted

Rohan Verma parent, no answer.

Remark added

Escalate after second failed callback.

Callback scheduled

Tomorrow, 10:30 AM.